Refund policy

Last updated: October 25, 2026

This policy explains refunds for website subscription purchases made through Paddle. Microsoft Store purchases are handled separately by Microsoft.

Requesting a Paddle refund

Paddle is the merchant of record for Paddle purchases. Refund requests are handled under the Paddle refund policy, the Paddle buyer terms, and your applicable consumer rights. Review those policies for eligibility and the deadlines that apply to your location and transaction.

To request a refund, visit Paddle buyer support and choose Request refund. Have your purchase email or transaction reference available. You can also contact Projektgreen@protonmail.com for help locating the purchase or explaining an app problem. Do not send passwords, full card details or security codes.

At the time of this update, Paddle accepts requests for discretionary review within 14 days of the transaction; submitting a request does not guarantee approval. Mandatory withdrawal or refund rights may differ by location and circumstances. Nothing here limits those rights or any other refund you are entitled to by law. The Paddle policy applicable to your transaction explains the details.

Cancellation is separate from a refund

Use Manage subscription or the link in your Paddle purchase email to stop future renewal. Normal cancellation keeps the remaining paid period and does not automatically refund a payment. In the updated app, deleting your account cancels linked Paddle subscriptions immediately and ends access, but it does not automatically request or issue a refund.

An approved full refund can end access for the refunded subscription period. Contact support if you need help with your workspace or access after a billing change.

Free trial and Microsoft purchases

The updated account trial lasts seven days with no payment details. It makes no charge at expiry, so there is no trial charge to refund. If you separately choose to subscribe, that payment is subject to the applicable purchase and refund terms.

For an existing Microsoft Store purchase, request a refund and manage renewal through Microsoft. We cannot issue a Paddle refund for a payment made to Microsoft. Contact us if you need help identifying the right provider.